Privacy Policy

Introduction

This Privacy Policy outlines Clovis Home Water Filtration’s (“we,” “our,” or “the Company”) practices with respect to information collected from users who access our website at https://www.clovishomewaterfiltration.com(the “Site”), or otherwise share personal information with us (collectively, “Users”).

By using the Site or submitting a request through the Site, you consent to the collection, storage, use, disclosure, and other handling of your personal information as described in this Privacy Policy. Please read it carefully.

In short: We collect your information to schedule and provide the water testing, installation, maintenance, or repair services you request, and to communicate with you about that service. We share your information only with vendors who help us run our business, and as required by law. We do not sell your personal information for money.

What Information We Collect?

We collect two types of information from Users.

Non-Personal Information.This is aggregated or technical information that doesn’t identify you, such as your browser and operating system, language preference, access times, and general activity on the Site (pages viewed, clicks, browsing patterns). We use this to operate and improve the Site.

Personal Information. This is information that identifies you or could reasonably be used to identify you, including:

• Device information: geolocation data, IP address, and unique device identifiers.
• Contact and inquiry information: your name, email address, phone number, service address, and details about the project or service you’re inquiring about.

How We Receive Information About You

• When you voluntarily submit your details to request a free water test, book service, or register on the Site.
• When you use or access the Site in connection with our services.
• From third-party providers and public sources (e.g., traffic analytics vendors).

How We Use Your Information

• Scheduling and performing the water test, installation, maintenance, or repair service you request.
• Communicating with you about your service appointment, providing technical support, and responding to customer service issues.
• Keeping you informed about our services and updates.
• Serving advertisements to you on the Site and elsewhere (see “Advertising” below).
• Marketing our services to you (see “Marketing” below).
• Statistical and analytical purposes intended to improve the Site.

How We Share Your Information

We do not sell your personal information for money. We share it only as described below:

Service providers. We share information with vendors who help us run our business — for example, companies that host the Site, process payments, manage scheduling and appointments, provide analytics, or support customer service. These vendors may only use your information to provide services to us.

Subsidiaries and affiliates. We may share information internally for the purposes described in this Policy.

Advertising and analytics partners. We use third-party advertising and analytics technology (including cookies) to serve ads and measure their performance, as described in “Cookies” and “Advertising” below. Depending on your state of residence, providing data to these partners may be treated by law as a “share” (and in some cases a “sale”) even though no money changes hands. You can opt out of this — see “Your Privacy Rights” below.

Legal, safety, and corporate matters. We may disclose information to comply with law, legal process, or government request; to enforce our policies or investigate violations; to detect or prevent fraud, security issues, or illegal activity; to protect the rights, property, or safety of the Company, our users, or others; or in connection with a merger, acquisition, financing, or sale of business assets (in which case the acquiring party assumes the rights and obligations under this Policy).

Your Consent to Be Contacted

By submitting a request through the Site, you expressly consent to be contacted about that request by Clovis Home Water Filtration — by telephone (including by automatic telephone dialing systems and prerecorded or artificial-voice messages), text message (SMS/MMS), and email — even if your phone number is listed on a state or federal do-not-call registry.

This consent is not a condition of using any other service we offer.

Message and data rates may apply to text messages.

You may revoke consent at any time by telling us directly, replying “STOP” to text messages, or responding to any email message received. Revoking consent may limit our ability to respond to your request or complete your scheduled service.

Cookies

We and our trusted partners use cookies and similar technologies on the Site. A cookie is a small piece of information a website assigns to your device. Cookies help you navigate between pages, remember your preferences, make your experience faster and easier, and help ensure the ads you see are relevant, as well as compile statistics about Site use.

The Site uses:

• Session cookies — stored temporarily during a browsing session and deleted when you close your browser.
• Persistent cookies — saved on your device for a fixed period so we can recognize you on repeat visits (e.g., to remember preferences).
• Third-party cookies — set by other services that run content on pages you view, such as third-party analytics providers.

Cookies don’t contain information that personally identifies you on their own, but Personal Information we hold about you may be linked to cookie data. You can disable cookies through your device/browser settings, though some Site features may not work properly if you do.

We use Google Analytics to understand how visitors use the Site (e.g., which pages they visit, how often). Google Analytics collects the IP address assigned to you, not your name or other directly identifying information, and we do not combine Google Analytics data with personally identifiable information. Google’s use of this data is governed by the Google Analytics Terms of Use and the Google Privacy Policy.

Advertising

We may use third-party advertising technology to serve ads when you access the Site, including by placing third-party cookies on your browser to show ads relevant to your interests and to measure ad performance.

You can opt out of many third-party ad networks through the Network Advertising Initiative (“NAI”) and Digital Advertising Alliance (“DAA”): optout.networkadvertising.org and optout.aboutads.info.

Marketing

We, or our third-party subcontractors, may use your name, email address, or phone number to send you promotional materials about our services. Every marketing message includes a way to opt out; if you unsubscribe, we’ll remove you from our marketing lists. Even after unsubscribing from marketing, you may still receive non-marketing communications, such as customer service or administrative notices, related to a request you’ve submitted.

Your Privacy Rights

Depending on where you live, you may have rights under state privacy laws, such as the California Consumer Privacy Act (as amended by the CPRA). Where applicable, these may include the right to:

• Know what personal information we’ve collected, used, and disclosed about you.
• Access a copy of your personal information.
• Correct inaccurate personal information.
• Delete personal information we’ve collected from you, subject to certain exceptions.
• Opt out of the “sale” or “sharing” of your personal information, as broadly defined under some state laws.
• Not be discriminated against for exercising these rights.

Do Not Sell or Share My Personal Information. We do not sell personal information for money. To opt out of having your information shared with our advertising and analytics partners (described in “How We Share Your Information” and “Advertising” above), call us at (559) 314-7655.

To exercise any right described above, call us at (559) 314-7655. We’ll verify and respond to your request within the time required by applicable law.

Retention

We retain personal information for as long as necessary to provide our services, fulfill the purposes described in this Policy, resolve disputes, and comply with our legal obligations. How long we keep something depends on the type of information and why we collected it; we aim to delete or de-identify information that’s no longer needed. We may correct, update, or remove incomplete or inaccurate information at our discretion.

How We Safeguard Your Information

We use industry-standard administrative, technical, and physical safeguards to protect the information we collect and to prevent unauthorized use, and we require third parties we work with to maintain comparable protections. That said, no system is completely secure, and we can’t guarantee that unauthorized access, hacking, or data loss will never occur.

Third-Party Privacy Policies

This Privacy Policy covers only our own collection, use, and disclosure of your information. Vendors we work with — including our hosting and analytics providers and the advertising networks described in “Advertising” above — maintain their own privacy policies governing how they handle information once they receive it, and those policies may differ from ours. We don’t control, and aren’t responsible for, the privacy practices of these third parties.

We encourage you to read the privacy policy of any third party before sharing information with them. Where we’re aware of a relevant third-party policy, we link to it elsewhere in this Policy (for example, see the Google Privacy Policy referenced under “Cookies”); for others, you can typically find their policy on their own website.

This Policy also doesn’t apply to companies or individuals we don’t own, control, employ, or manage, or to information you choose to share directly with third parties outside the Site.

Minors

The Site isn’t directed at children, and we don’t knowingly collect personal information from minors. We don’t permit use of our services by minors without the consent of a parent or legal guardian. If you’re a parent or guardian and believe your child has provided us with personal information without your consent, call us at (559) 314-7655 so we can delete it.

Updates to This Policy

We may revise this Privacy Policy from time to time. Material changes take effect immediately upon posting the revised Policy, and the “Last Modified” date above will be updated. Continuing to use the Site after a revised Policy is posted means you accept the changes.